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Welcome to the Dos Lagos Vineyards website (“Website”) terms and conditions. Please read through them carefully before placing your order or before using the Website. By using this Website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you. All terms pertain to clothing and accessories, apparel, and prints. Before placing an order, if you have any questions relating to these terms and conditions, please email md@doslagosvineyards.com Please note: once your order has been confirmed, we will not be able to make any changes to that order. Policies Returns and Exchanges We want you to love what you ordered, but if something isn't right, let us know and we gladly accept returns of unused and unaltered item(s) within 30 days of its arrival for a refund or exchange. For refunds, please allow up to one billing cycle for the credit to appear on your statement. Exchanges will be processed within 1-5 business days after we receive the returned item(s). Item(s) returned must be in its original condition and deemed wearable for continued use. This involves garments and accessories with all hangtags and labels attached, unworn, unused, unaltered, unsoiled, undamaged, and fragrant-free. We will not accept worn, used, altered item(s) or any item(s) without its original hangtags and labels attached. Please note, items will be returned and will be shipped back to you if these Return & Exchange requirements are not met. When we receive the merchandise, we will credit the original form of payment, or exchange for desired items. Shipping fees are not refundable, and customer is responsible for any shipping fees incurred when returning item(s). In the case of a credit card refund, it will be placed on the credit card used for the original purchase. Please allow up to one billing cycle for the credit to appear on your statement. Shipping Policy: Shipping can take up to ten days, depending on what we have in stock. If you prefer 2-3 day air, or if you have any questions, please email or call at the number or email address below. Customer bears cost of shipping returned items back to however exchanged garments are shipped back to customer free of charge (Ground shipping and domestic shipments only). Items can be shipped back to Marcie Hunt at 1730 Kearny Street, San Francisco, CA, 94133. Questions? Please call 707 278-4080 from 9:00 AM to 5:00 PM. Please check our privacy policy here: Privacy Policy |